Frequently Asked Questions
Do you have a valid license?
Yes. We have uploaded in our Legal section.
Do you own your fleet?
We keep a ratio of own fleet, However Most of our trucks are outsourced. Registered drivers receive training and go through our verification process before they come on board.
Which types are available?
We have trucks starting from 1-ton, 3-ton, 7-10 ton pick-ups to 40 ft trailer, curtain side, low bed, 15-meter, and 18-meter trailers.
Have your drivers undergone any training?
Yes, they have undergone intensive manual handling and safety training. We also make sure they are well-documented and have the right paper work required as per local regulations.
Are your trucks insured?
Yes. All the trucks moving on our platform must adhere to local laws of insurance.
Can you insure my goods?
Yes. We can insure your cargo on request. Additional charges will be applied.
How do I track the shipment?
All our trucks are GPS enabled. You will receive an update on your shipment status during each step of the journey.
If you’re registered with us, you can also track your shipment from your dashboard in real-time, including past, current, or future bookings.
What is the difference between trip and day rent?
-Trip rate will be based on the pickup and drop off location.
-Day rate will be based on hiring the truck for 8-9 hrs. Rate will differ if truck is required with or without fuel. There will be an extra charge per hour based on the truck type.
Can you give trucks for regular movements with fixed rates based on service agreements/contracts?
Yes, we entertain clients’ requirements at contracted rates based on expected required volume. If volume is unpredictable, we can always deploy trucks at agreeable rates for each incoming inquiry.
What is the free loading time?
2 hrs. Extra charges are applied per hour based on the truck type.
How do I book If I have multiple delivery points?
You can request a quotation and book through our customer service representative
What are the payment terms?
Please get in touch with our Customer Service Agent/Sales Executive to get more details on this
Do you rent trucks on a monthly basis?
Yes, we do. Based on 9 hrs a day and 6 days a week.
Do you provide port/container movements?
Yes, we do loose cargo, import, and export container movements.
Do you do cross border movements?
Yes, we move trucks within GCC countries.
Do you provide custom clearance? How much do you charge for it?
Custom clearance is not a part of our service; however, we can clear the shipment at Sila border. Charges are as per actual receipts.
What is the free time at the border?
Free time at the border depends on the lane and the border. For the Silla Border – KSA route, the free time is 48 hrs
What are the detention charges?
SAR 300 per day.