Quality Policy at Shidwaal Logistics

Maqbool Ur Rehman, Founder

  1. At Shidwaal Logistics, our quality policy forms the backbone of our operations, ensuring that we deliver top-tier transport and logistics services to our valued customers. With our ISO 9001:2015 certifications and close alignment with various Saudi ministries, we uphold the highest standards of quality and compliance in all aspects of our business.
  2. Customer satisfaction sits at the core of our quality policy. We strive to understand and meet the unique needs of each client, providing tailored transport and logistics solutions that exceed expectations. By adhering strictly to ISO 9001:2015 standards and staying in line with regulations set by Saudi ministries, we guarantee the reliability and legality of our services.
  3. Continuous improvement is a key pillar of our quality ethos. We are dedicated to refining our processes continuously to achieve operational excellence and efficiency in service delivery. Our team actively engages in quality initiatives, fostering a culture of accountability, responsibility, and ongoing learning to enhance our services continually.
  4. Risk management is another vital component of our quality strategy. We proactively identify and mitigate potential risks that could impact service quality, ensuring the consistency and dependability of our transport and logistics solutions. Regular performance evaluations against quality objectives drive us to surpass benchmarks and maintain consistently high standards.
  5. At Shidwaal Logistics, our Quality Policy reflects our unwavering dedication to providing reliable, superior transport and logistics services that not only meet but exceed the expectations of our customers and regulatory bodies.